Malaysia Installer Survey Form

Dear Solar Installer & EPC Partner,

Thank you for choosing and installing DEYE products across Malaysia. Please take 2–3 minutes to complete this short survey. Your operational and technical feedback directly guides our local inventory planning, warranty turnaround, replacement parts availability, and installer certification workshops.

All information will be private and confidential at Deye APAC VP and above management level for internal review and assessment.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

A. INSTALLER & COMPANY PROFILE

1. Contact Person*

2. Company / Installer Name / Team Name*

3. Contact Number (Mobile / WhatsApp / Viber)*

4. Business Email*

5. Installer Category / Business Profile*

Authorized / Tier-1 Partner Installer (Affiliated with / regularly purchasing from Deye Authorized Distributors)

Independent Solar Installer / Contractor (Freelance electrician, local engineering contractor)

Third Choice• Commercial & Industrial (C&I) EPC (MW / large project focused)

DIY Installer / System Owner (Personal or residential self-installation)

6. Primary sourcing channel*

Authorized distributor

Local wholesaler / Sub-dealer (Local electrical shops / regional dealers)

Online platforms / E-commerce (Shopee / Lazada / Facebook Groups)

Direct import / Parallel import

Not sure / Handled by main EPC contractor

Other(please specify)

Other*

7. Primary Operating Region(s)*

8. Average monthly solar installation capacity*

Below 20 kW / month (Residential focus)

20 kW – 100 kW / month (Residential & Small C&I)

100 kW – 500 kW / month (C&I focus)

Above 500 kW / MW-scale

B. PRODUCT EXPERIENCE & COMMISSIONING

1. Which DEYE products do you commonly install or purchase? (Select all that apply)*

Other*

2. How would you rate DEYE's overall product quality and hardware reliability?*

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please specify the main reason / issue encountered：*

3. How do you rate DEYE’s ease of installation, wiring, and commissioning (App / Display)*

Very easy & intuitive

Moderate / Standard

Slightly complex (needs clearer quick-wiring diagrams)

Difficult (frequent commissioning or App/WiFi setup issues)

Other (please specify)

Other (please specify)*

4. How do you rate DEYE’s pricing competitiveness compared with other brands in the Philippines?*

Very Competitive

Competitive

Fair / Market Standard

Slightly Expensive

Too Expensive

C. LOCAL SUPPORT & WARRANTY TURNAROUND

1. How would you rate DEYE HQ Online after-sales services & response time?*

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please specify the main reason / issue encountered：*

2. How satisfied are you with the local after-sales service and response time of DEYE Philippines Authorized Distributor?*

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please specify the main reason / issue encountered：*

3. How would you rate Deye Philippines' local pre-sales technical support, training, and overall response time?*

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please specify the main reason / issue encountered：*

4. How satisfied are you with DEYE Philippines’ warranty claim & replacement unit turnaround time?*

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Please specify the main reason / issue encountered：*

5. Feedback on DEYE's New 10-Year Warranty Inverter Policy in the Philippines.

Highly attractive

Positive

Neutral

Not yet aware of this 10-year warranty policy

D. TRAINING & COLLABORATION

1. Would you and your technical team be interested in DEYE Technical Training / Installer Certification?*

Yes – Hands-on / In-person workshop (Metro Manila / Regional hubs)

Yes – Online technical webinar

Both in-person and online

Not interested at this time

2. What areas should DEYE Philippines prioritize to better support installers?*

Faster on-site / hotline technical support during commissioning

Faster replacement unit / buffer stock availability for warranty claims

Local stock availability of fast-moving hybrid inverters & batteries

Hands-on installer certification workshops

Improved Deye Cloud App stability & smoother firmware updates

Marketing & sales collateral (printed brochures, specification sheets, project cases)

Tagalog / localized wiring diagrams & troubleshooting video guides

Other

Other*

3. Additional suggestions, pain points, or feature requests for DEYE Philippines